Customer Reviews
Malcolm Penn
"I'd like to thank the Aquascape shop for all the help they have given me over the past few months. This included sourcing and shipping a "real" aquascape tank, hardscape, glassware, CO2 supplies etc. It was a pleasure to do business with them, and would recommend them to anyone who was considering taking up aquascaping."
Amee Lee-Sze
"Finally a place in NZ where we can get aquascape supplies for a decent price! highly recommended and will be back to get more rocks!"
Tarryn Brunton
"Purchased "Taxiphyllum barbieri (Java Moss) × 2" came in a timely manner and in excellent condition.
Their participation in communities and helpful nature is above, beyond and outstanding."
Bronson McGregor
"Nice guys with a great selection of aquascaping products, great prices. Will be heading back here again."
Shelly Myers
"Picked up some awesome rocks today. Best selection I’ve seen in nz. Thanks!"
Stefano Garbaccio Valina
"I highly recommend them: great stones, plants and products. Get yourself a bargain and go back home with the best possible stuff you can find in NZ! Great customer service as well! These guys do walk the extra mile for you."
Tim Cotterell
"Honestly 5 stars is not enough for these guys. Not only do they have amazing service when trying to get a set up sorted but also are willing to help with any questions. They have always been avaliable when when I haven't expected replies (on Sunday afternoons.) but the thing above all else that puts them ahead of ask other retailers is the wealth of knowledge that they are willing to share within the community (Facebook pages) to even non customers.
More than happy to support them again and can't suggest enough for others to use them."
Our Guarantee
We work really hard to make sure you get the best quality plants at the best prices.
In the event that your plants arrive DOA (Dead on Arrival), please provide us with pictures of the plants in the original packaging that it came with on the date of arrival. Please submit a Warranty Request through the Orders Page so we can verify your claim.
We will offer you a 100% value in the form of store credit.
Store credit is unable to be provided if your plants have already been planted in the aquarium.
Please check your tracking number(s) regularly for updates and to take note of the expected delivery and time. In the event that you aren't available to receive your delivery on the first attempt by our postal service, our guarantee will not apply.
If what you've received is an error on our side - e.g. wrong plants, we'll cover the cost of return shipping.
We reserve the right to delay shipments due to weather or unforseen and uncontrollable factors. This is especially so in summer - when the heat can degrade the quality of plants.
If you need to return an item, please submit a Warranty Request for the product through the orders page. We respond quickly and will assist you with your query.
Thanks for supporting the growth of this hobby in New Zealand.
- The Aquascape Shop
