Customer Reviews
Shelly Myers
"Picked up some awesome rocks today. Best selection I’ve seen in nz. Thanks!"
Stefano Garbaccio Valina
"I highly recommend them: great stones, plants and products. Get yourself a bargain and go back home with the best possible stuff you can find in NZ! Great customer service as well! These guys do walk the extra mile for you."
Tarryn Brunton
"Purchased "Taxiphyllum barbieri (Java Moss) × 2" came in a timely manner and in excellent condition.
Their participation in communities and helpful nature is above, beyond and outstanding."
Amee Lee-Sze
"Finally a place in NZ where we can get aquascape supplies for a decent price! highly recommended and will be back to get more rocks!"
Bronson McGregor
"Nice guys with a great selection of aquascaping products, great prices. Will be heading back here again."
Malcolm Penn
"I'd like to thank the Aquascape shop for all the help they have given me over the past few months. This included sourcing and shipping a "real" aquascape tank, hardscape, glassware, CO2 supplies etc. It was a pleasure to do business with them, and would recommend them to anyone who was considering taking up aquascaping."
Tim Cotterell
"Honestly 5 stars is not enough for these guys. Not only do they have amazing service when trying to get a set up sorted but also are willing to help with any questions. They have always been avaliable when when I haven't expected replies (on Sunday afternoons.) but the thing above all else that puts them ahead of ask other retailers is the wealth of knowledge that they are willing to share within the community (Facebook pages) to even non customers.
More than happy to support them again and can't suggest enough for others to use them."
Return Policy
Returns and Refunds Policy
We want you to be completely satisfied with your purchase from The Aquascape Shop. If for any reason you receive a faulty, damaged, or incorrect item, you may return the item(s) within 30 days of purchase for a refund, store-credit or exchange.
Eligibility
To be eligible for a return, items must be in their original packaging and in the same condition as when you received them. We do not accept returns on live plants due to their perishable nature nor Gift Cards.
Timeframe
You have 7 days from the date of purchase to return an item.
Refunds
If you are returning an item for a refund, we will credit your original payment method or provide store credit within 5 business days of receiving the returned item.
Exchanges
If you are exchanging an item, we will ship the replacement item once we receive the returned item.
Shipping and Handling
You are responsible for the cost of shipping and handling for returns unless the item received was faulty, damaged, or incorrectly shipped. In such cases, we will provide a prepaid shipping label and cover the cost of return shipping or we will reimburse you for the shipping costs. A receipt or proof of payment is required for shipping cost reimbursement.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customer Service
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are happy to assist you with any questions you may have.
