Shipping & Delivery Information

At The Aquascape Shop, we aim to get your aquascaping gear to you quickly, safely, and affordably — whether you’re in Auckland or across the ditch.

🇳🇿 New Zealand Shipping

Same-Day Dispatch: Orders ship within 1 business day (excluding weekends & public holidays).
Delivery Timeframes:
- Urban addresses: 1–3 business days
- Rural addresses: 2–5 business days
Couriers We Use: NZ Post and Aramex

Note: Delivery times are estimates and may vary due to carrier delays or public holidays.

We run free-shipping offers from time to time. When one is on, you’ll see the minimum spend at the top of the site, and the free option at checkout.
Never included: rural addresses, and bulky items like aquariums.

We currently only ship dry goods to Australia.
Aquariums and live plants are excluded due to customs restrictions.
Shipping: A$35 flat rate, tracked, with AUS Post / NZ Post International.
Delivery time: Usually 4–8 business days from when you order.
Items longer than 110 cm: Shipped with Aramex International for A$65.
Import taxes: Where applicable, import duties and taxes are the customer’s responsibility. These usually only apply to orders over A$1,000.

Calculated at checkout based on your location and the weight/size of your order.
Non-refundable once your order is dispatched.
Cancel before dispatch? We’ll happily refund your shipping fee.

Pick-ups are from our Henderson site at 34B Te Pai Place, Henderson, Auckland, generally between 11am and 6pm.
Please wait until we've let you know your order is ready before coming in, or call us on 022 420 4229 to check.
Prefer to collect from Sandringham? We can move your order to 675C Sandringham Road, which takes 1 to 2 business days. Please call us to confirm before collecting.
Need it urgently? Get in touch and we'll do our best to fast-track it.

All items are carefully packed to ensure safe arrival.
We use eco-friendly packaging whenever possible (recyclable, biodegradable materials).

Lost or delayed orders: While we’re not liable for courier delays, we’ll help track and resolve issues as best we can.
Damaged on arrival? Contact us within 7 days with clear photos of the item and packaging. We’ll organise a replacement or refund.

Auckland Only: We deliver aquariums within Auckland due to their fragile nature.
Large tanks not shipped outside Auckland - unless contacted prior!
Get a quote: Contact us for delivery costs and availability.

Other countries: Contact us and we can arrange shipping to most destinations.
Customs & Taxes: Any customs charges or import duties are the buyer’s responsibility.
Restricted Items: We do not ship aquariums or live plants internationally.

We’re here to assist!